Possibly The Coolest Customer Solutions Job Ever 

How ‘bout we skip right ahead to why we’re all here? Our small business is located in Tucson, AZ where it's served thousands of clients (no seriously, THOUSANDS) in our community. This may also be a little biased, but we’re pretty sure we are the coolest place to work for…EVER! However, the job is not all rainbows and unicorns — there is some good news and there is some bad news. 

Let’s get the bad news out of the way first: ​​

  1. We work in a warehouse and you may be a little chilly or warm at times, but we have taken measures to ensure our staff is as comfortable as possible, and we have more to come.

  2. You will sometimes have to assist in giving our warehouse staff a push, a lift, or a hand with some physical tasks. You won’t be doing the heavy lifting and it’s not often, but we help out our own when help is needed.

  3. We do not offer health or retirement benefits, YET!

Now let’s talk about the good stuff: ​

  1. This is not your typical "pushy" sales job. Our customers approach us with a need, and we are here to assist in finding the right solution for THEM. In other words, this is far from a "door-to-door sales" position.

  2. The work is fun, fresh, and dynamic that consists of helping customers who come into our store or call us over the phone. During this time, you will answer customer questions about products and services we offer and scheduling delivery, repair, and warranty appointments. 

  3. There is rarely any downtime. From helping customers in-person and over the phone and maintaining the presentation of our products on the showroom floor, you will not be focused on how much time you have left before you clock out. If you get a kick out of being productive, then this is the job for you.

  4. You will experience things, do things, and make decisions on things that most lame-ass corporations would never allow you to do. This means if you find a better, more efficient way of doing something, then do it! Just be sure to teach the rest of the team.

  5. The work schedule is flexible. We all have family, friends, and lives, so we get it. We have to be at our kids' volleyball games and Rubik's cube competitions, and sometimes our loved ones get sick and the last thing you need is your boss breathing down your neck.

  6. We aren’t big on stress. So, while we will expect you to work efficiently and to meet deadlines, we focus on open communication and getting things done right the first go-around. 

  7. You don’t need to know squat about appliances; we will teach you everything you need. Even we get stumped with some questions, but that’s what the internet is for. Thanks Alexa!

  8. We are big on culture. We do Friday team lunches and check in with each other regularly. We sometimes do team outings or cookouts because work is important, but so is some play.

  9. The pay is great and starts at $17 an hour PLUS commission. Oh yeah, almost forgot to mention, we also offer vacation time to our full-timers.


Now, let’s talk about the job requirements: 

  1. Communication: social and soft skills are a must. You need to be a person who loves to deliver remarkable experiences and solutions to other people.  You also need to be able to "read" customers and their preferences for service. Do they want to browse without a pushy salesman around so they can really consider all their options? Or, do they want someone that will listen to them and guide them step-by-step through their purchase? Either way, we give our customers what they need and want.

  2. Attention to detail: you need to nail down the details. You don’t need to race through work and get things done half-assed (we figured that one out ourselves). As we say, “let’s get it right the first time”.

  3. Ability to meet deadlines: you need to be the type person who gets joy out of getting things done and seeing them through. This includes gathering customer information and following up with them in a timely manner. 

  4. Computer skills: you will be on the computer and other electronic devices to schedule appointments and interact with customers via text and email, so some basic tech skills are a must. We also run on Apple products rather than Windows, but hey, don’t let that scare you. If you’re a quick learner and are generally pretty good on any computer, you will lock this down.

  5. Team player: although you may be working alone the majority of the time, you will also work with a team for training, collaboration, and communication.

  6. Must be available to work a minimum of 25 hours per week.

In short, your job is to help our customers in any way you can and to have fun at work; who wants a job that isn’t fun? Our office is casual, but we do expect professionalism and punctuality. We also expect intelligence, energy, and a "git-R-done" attitude. When you have questions, you will find the answers with a quick database search or a yell to anyone else on our team. In addition to being a detailed person, you must follow systems and processes. In fact, just to prove that you are detail-oriented and can follow procedures, when you apply for this position in the “Message” field of the application, you must include “Frontline, I’ve got your six” as the first sentence. Yep, that’s our little trick to sort out the people who "blanket-send" their resume to anyone and everyone, from the folks (that’s you) who are truly interested in this position. 

If this is a job that gets you so excited that you would even do it for free, we would totally accept that offer from you. However, if you prefer getting paid (and we totally get it...we prefer getting paid as well) this is what we offer: this is a full-time or part-time Customer Solutions Representative job. The pay is $17 an hour PLUS commission (after probationary period) and the work hours fall within our hours of operations (currently Monday-Friday 10AM-5PM and Saturdays 9AM-3PM).

We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally. One thing that will give you a BIG leg up (but is optional) is to send a quick video in response to the email you will receive after you’ve submitted your application. In your video tell us why you think you’re perfect for this job and why you will rock this position. This is purely for us to get a sense of your personality, and if you decide not to send a video (that’s ok), please tell us why you chose not to send a video in the "Message" field. 

We are at an exciting stage of growth where systems and efficiencies still have their kinks but have been dramatically improved by our entire staff: from our detailers and parts associates, to our technicians and owners. With that being said, we are looking for individuals who are not happy going "through the motions", are looking for personal and professional development, and ambitious to help "build" a better business to better serve its community. If this is you, then you're what we are looking for.


We can’t wait to meet you!!!