CUSTOMER
SOLUTIONS
MANAGER

Are you a born leader with a passion for customer service? Do you excel at guiding teams to provide top-notch solutions and ensure customer satisfaction? Are you ready to lead a dynamic team involved in appliance sales and service scheduling? If you’re a proactive problem-solver with a talent for customer relations and a drive to lead, this is the role for you! If you’re not ready to take on a leadership challenge, this might not be the right fit.

 

About Us

Frontline Appliances is a small veteran & woman-owned business located in Tucson, AZ. We sell refurbished and new home appliances and fix them too. We've served thousands of clients (no seriously, THOUSANDS) in our community and aim to provide the best service that money can buy. This may also be a little biased, but we’re pretty sure we are the coolest place to work for…EVER! Anyways, enough about us, let's talk about you.

 

The Role: Customer Solutions Manager

As a Customer Solutions Manager, you will play a crucial role in leading our Customer Solutions (CS) team. Your responsibilities will include overseeing daily operations, ensuring efficient scheduling of services, and driving appliance sales. You'll be the go-to person for providing guidance and training to your team, ensuring that all customer inquiries and issues are handled effectively. This role requires strong leadership skills, excellent problem-solving abilities, and a hands-on approach to managing both people and processes. You’ll ensure our customers receive exceptional service from the first call to the final sale and beyond.

 

What You Need to Succeed

• A can-do attitude and a proactive approach to problem-solving.

• Strong organizational, communication, and interpersonal skills.

• At least one year of management experience, preferably in a customer service or sales-related field.

• Ability to lead, motivate, and mentor a team.

• Must be able to pass a background check.

• Experience in appliance sales or service scheduling is a plus, but not required. We provide comprehensive training to get you up to speed.

 

What Do You Get Out of This?

At Frontline Appliances, we believe in rewarding hard work and recognizing great performance. Our compensation strategy includes a base pay of $18-24 per hour based on performance, with opportunities for bonuses. But more than just competitive pay, we offer a fulfilling and dynamic work environment where your efforts directly contribute to the success of our team.

 

Here’s what you can look forward to:

• A Sense of Accomplishment: Every day brings new challenges and opportunities to make a difference. Your leadership will have a tangible impact on our operations and customer satisfaction.

• Supportive Work Culture: Join a team that values innovation, teamwork, and continuous improvement. We empower our employees to bring their ideas and solutions to the table.

• Career Growth: This position offers opportunities for advancement within the company.

• Retirement Contributions: Secure your future with our retirement benefits.

• Profit Sharing: Share in the success of our company.

• Team Member Discounts: Enjoy product and service discounts as a valued team member.

• Paid Time Off and Health Benefits: Available for full-time employees to maintain a healthy work-life balance.

 

This position is located at 1420 S Alvernon Way and is an in-office role. This is a full-time opportunity with work hours ranging from 40 to 50 hours a week, operating Monday through Saturday. You'll enjoy working in a culture of empowerment, autonomy, and encouragement for ideas and improvements.

 

How to Apply

If you've made it this far, we'd say we may have some chemistry going on here, and we would love to meet you. Our hiring process is thorough because we want the best—and we want you to know you’re joining a team where everyone earned their spot. We value your time and will keep you updated at every stage.

1. Submit the Application Request: Click the link below and fill out the form. You will receive the electronic application within 24 hours.

2. Attention to Detail: In the message section, tell us a little about yourself and conclude with the phrase “Frontline, I’ve got your six.” (We read every word!)

3. Online Assessment: After submitting your application, you will receive an email IMMEDIATELY with a link to take your online assessment. This assessment takes about 20-40 minutes to complete. Didn't get it? Check your spam folder.

4. Status Update: Within 2 business days of after submitting your assessment, you’ll get an update from us.

5. Prescreen Call: If you move forward, expect a brief phone call from our team lasting approximately 10–20 minutes. This is a quick conversation to confirm alignment, availability, and next steps.

6. Interview & Hands-On Demonstration: Before your interview, you’ll receive an email with training materials and SOP content that outlines exactly what you’ll be demonstrating. Next, you’ll join us for an in-person interview and hands-on demonstration so we can see how you approach real-world scenarios.

7. Second (In-Depth) Interview: If everything looks good after the interview and demo, we’ll schedule a second, in-depth interview focused on your work history, experience, and long-term fit.

8. Reference Checks: Reference checks will be conducted immediately following the second interview.

9. Shadow Day (PAID): If references check out, you’ll be invited to a paid shadow day. This gives you the opportunity to test drive the role, experience a real day in the field, and decide if the work—and our team—are the right fit for you.

10. Background, Drug Screening, & Driving Test: Following the shadow day, we’ll conduct standard background and drug screenings, along with a driving test.

11. Job Offer: If everything checks out, you’ll receive your official job offer and become part of the Frontline team!

 

After submitting your application and video, you can expect to receive an email no more than 7 days of submission to update you on the status of your application. All applications go through a prescreening and prospective candidates will receive a phone call from our recruiter to schedule an interview. Our interviews are casual and provide a great opportunity for us to get to know each other. During the interview, you will complete a written test and practical hands-on assessment. Following this, we will conduct reference and background checks as the final step before making a hiring decision.

​

We are at an exciting stage of growth where systems and efficiencies still have minor kinks but have been dramatically improved by our entire staff: from our detailers and parts associates, to our technicians and owners. With that being said, we are looking for individuals who are not happy going "through the motions", are looking for personal and professional development, and ambitious to help "build" a better business and offering for its deserving community. Join a wining team today and let’s win together!