CUSTOMER SOLUTIONS REPRESENTATIVE

Hey you! Are you the type of person that gets a kick out of sorting shit out and making the right things happen? Do you enjoy helping others and get satisfaction out of knowing that you made someone's day better or easier? Do you get instantly annoyed with people who have "poor me" attitudes? If you said yes to all of these, then you my friend, have a winner's mentality, and we want you on our team! We are looking for problem-solvers, not complainers. If you've got a can-do attitude and love the thrill of tackling challenges head-on, keep reading. If you're the type to shy away from problems and cry to your mom about 'em, this job isn't for you.

About Us:

Frontline Appliances is a small veteran & woman-owned business located in Tucson, AZ. We sell refurbished and new home appliances and fix them too. We've served thousands of clients (no seriously, THOUSANDS) in our community and aim to provide the best service that money can buy. This may also be a little biased, but we’re pretty sure we are the coolest place to work for…EVER! Anyways, enough about us, let's talk about you.

The Role: Service Facilitator

As a Service Facilitator, you'll be the backbone of our service department. From managing parts and coordinating service to keeping our facilities in top shape, you'll be at the heart of everything we do. You'll prepare technicians for their daily work in the field, ensuring they have the parts and supplies they need for success. You'll also stay updated on service routes, reach out to customers if technicians are running behind, and ensure smooth service experiences for our clients. Your responsibilities will also include reviewing each job, optimizing service efficiency by ordering parts, following up, and scheduling jobs. You'll handle customer and third-party emails, ensuring the most seamless service experience this industry has to offer. Your proactive approach will minimize downtime, allowing you to make impactful decisions and experience autonomy rarely found in other companies. We believe in empowering every team member to excel independently and efficiently.

What You Need to Succeed:

• Have a can-do attitude and a proactive approach to problem-solving. 

• Possess strong organizational, communication, and interpersonal skills and attention to detail. 

• Ability to meet deadlines: you need to be the type person who gets joy out of getting things done and seeing them through. This includes gathering customer information and following up with them in a timely manner. 

• Although you may be working alone the majority of the time, you must be comfortable working, communicating, and collaborating with others.

• Be proficient with typing and using computers overall. 

• Must be at least 18 years old.

• A driver's license and a clean driving record.

One last note, you don’t need to know squat about appliances; we will teach you everything you need. 

What Do You Get Out of This?

Our compensation strategy is rooted in a base + Performance Pay model. Essentially, your earnings are directly tied to your performance levels. This approach ensures that high performers are rewarded, while those who might aim to simply show up and collect a paycheck without contributing much are naturally filtered out. Top performers can earn significantly more, with a base pay of $16 per hour and a Performance Pay incentive bringing the average hourly rate to approximately $20. Essentially, great pay is reserved for great performance. We want the best, so we will pay for the best. On top of that, we also offer the following:

• Retirement contributions

• Profit sharing

• Team member product and service discounts

• Paid-time off and health benefits are available for full-time employees

This position is located at 1420 S Alvernon Way and is an on-site role. Initially, it is a part-time opportunity for 15 hours each week. However, as our service department expands, there will be a possibility to transition to a full-time schedule. The job operates Monday through Friday, with the working hours set from 7 AM to 10 AM. You'll enjoy working in a culture of empowerment, autonomy, encouragement for ideas and improvements and problem-solving to propel our teammates and organization forward.

How to Apply

If you've made it this far, we'd say we may have some chemistry going on here, and we would love to meet you. Our hiring process is thorough because we want the best—and we want you to know you’re joining a team where everyone earned their spot. We value your time and will keep you updated at every stage.

1. Submit the Application Request: Click the link below and fill out the form. You will receive the electronic application within 24 hours.

2. Attention to Detail: In the message section, tell us a little about yourself and conclude with the phrase “Frontline, I’ve got your six.” (We read every word!)

3. Online Assessment: After submitting your application, you will receive an email IMMEDIATELY with a link to take your online assessment. This assessment takes about 20-40 minutes to complete. Didn't get it? Check your spam folder.

4. Status Update: Within 2 business days of after submitting your assessment, you’ll get an update from us.

5. Prescreen Call: If you move forward, expect a brief phone call from our team lasting approximately 10–20 minutes. This is a quick conversation to confirm alignment, availability, and next steps.

6. Interview & Hands-On Demonstration: Before your interview, you’ll receive an email with training materials and SOP content that outlines exactly what you’ll be demonstrating. Next, you’ll join us for an in-person interview and hands-on demonstration so we can see how you approach real-world scenarios.

7. Second (In-Depth) Interview: If everything looks good after the interview and demo, we’ll schedule a second, in-depth interview focused on your work history, experience, and long-term fit.

8. Reference Checks: Reference checks will be conducted immediately following the second interview.

9. Shadow Day (PAID): If references check out, you’ll be invited to a paid shadow day. This gives you the opportunity to test drive the role, experience a real day in the field, and decide if the work—and our team—are the right fit for you.

10. Background &Drug Screening: Following the shadow day, we’ll conduct standard background and drug screenings.

11. Job Offer: If everything checks out, you’ll receive your official job offer and become part of the Frontline team!

After submitting your application and video, you can expect to receive an email no more than 7 days of submission to update you on the status of your application. All applications go through a prescreening and prospective candidates will receive a phone call from our recruiter to schedule an interview. Our interviews are pretty casual and are a great way to get to know each other. Reference and background checks are the last step before your first day of work.

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We are at an exciting stage of growth where systems and efficiencies still have minor kinks but have been dramatically improved by our entire staff: from our detailers and parts associates, to our technicians and owners. With that being said, we are looking for individuals who are not happy going "through the motions", are looking for personal and professional development, and ambitious to help "build" a better business and offering for its deserving community. Join a wining team today and let’s win together!

Apply now!